Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about GymFusion subscription plans, automated member billing, GST invoicing, and biometric turnstile integration.
Yes. You can upgrade from Lite or Core to Prime or Elite directly from your dashboard at any time. All upgrades are calculated on a prorated basis, meaning you only pay the incremental price for the remainder of your billing cycle.
Downgrades take effect at the conclusion of your current subscription month or annual period, ensuring zero disruption to existing member access or database privileges.
Still have unanswered questions?
Our fitness technology specialists are available to audit your existing setup, run a custom data migration test, and answer any questions.
Enterprise Cloud Security
ISO 27001 & SOC 2 compliant architecture with TLS 1.3 encryption and 6-hourly geo-replicated backups.
Zero-Downtime Migration
Seamless spreadsheet ingestion with automated dry runs and complimentary onboarding assistance.
Dedicated Gym OS Specialists
Live customer support via WhatsApp and phone to resolve hardware and operational questions.