Helpdesk Support

GymFusion Support Center

Have questions or need assistance with setting up branches? Our technical team is ready to guide you.

Call Support

Operating hours: Mon-Sat, 9 AM - 6 PM

0751-4218042
Email Inquiries

General help: 24-48 hours response time

support@simplertechnologies.in
Our Branches

Admin operations and club locations

All Branch Locations

Quick FAQ Help

How do I reset my password?

Go to the login page and click 'Forgot Password'. Enter your email and follow the recovery instructions sent to your inbox.

Can I cancel my membership anytime?

Yes, you can cancel your membership from your account settings. The cancellation will be effective from the next billing cycle.

What payment methods do you accept?

We accept all major credit/debit cards, UPI apps (Google Pay, PhonePe, Paytm), and net banking through Razorpay secure gateway.

How do I update my membership plan?

Visit the subscription page in your owner dashboard to upgrade or downgrade your plan. Changes take effect immediately.

Is there a free trial available?

Yes, we offer a 90-day free trial for new owners. Just ₹2 validation charge is required to confirm setup through any payment means.

How can I get my attendance certificate?

Certificates are available in your member dashboard under 'My Documents' after 3 months of consistent gym visits.

Service SLA & Hours

Phone Helpline SLA

  • Monday - Saturday: 9:00 AM - 6:00 PM
  • Sunday Emergency Line: 10:00 AM - 4:00 PM
  • National Holidays: Closed

Email & Ticket Dispatch

  • System Monitoring: 24 / 7 / 365
  • Standard Response Time: Within 24 Hours
  • Premium SLA Priority: Under 4 Hours response